Where The Music's At

Our address is 1000 Montage Mountain Road, Scranton, PA 18507

VIP and Handicapped parking is located through Gate #2. General parking is located through Gates #1 and #3.

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located through Gate #2. Premier Parking does not guarantee early exit out of the parking lot.

Parking lots will generally open 3 hours prior to our scheduled gate time. Gate times vary, but are usually 1 hour and 30 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Motorcycles can park at the base of our VIP parking area. There is no additional fee for motorcycle parking.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Drop off areas are located between parking lot gates #1 and #2. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

Re-Entry is not permitted at The Pavilion at Montage. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

There are a total of 2 entrance gates to the facility. North and South Plaza Gates are available for use regardless of the ticket type. There are 1 Fast Lane gates located at the North and South Plaza Gates. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located at the South Plaza Gate. All guests using this gate must be VIP clients and have the appropriate ticket.

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line. Fast Lane Gates are located at the North and South Plaza Gates.

The lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

Lawn chairs are available for rent for $20.00 per chair and must be turned in at the end of the event.

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 570-343-1800.

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: https://venuenationjobs.com/pa-south-jersey/

If you lose an item while you are at an event, you can visit our Guest Service Window located in our South Plaza to see if it has been turned in.

Smoking is allowed except for under the pavilion tent. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. We appreciate your cooperation.

Tailgating is allowed 1 hour before gates open.

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Umbrellas are not permitted in the venue.

We have multiple ATM's on site- 2 near our security office in the South Plaza, and 2 in our North Plaza.

The Pavilion At Montage offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

Service animals are permitted inside the venue during events. Only registered working animals are permitted.

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. The Pavilion At Montage does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Busses can remain on site during the event for no charge. Busses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All busses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Lackawanna County Sheriff's Office will be on site assisting in the bus lot to ensure all guests on busses are acting appropriately and within accordance of the law. *Subject to change based on event.

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

The venue does not allow camping or overnight parking of any kind.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

The Pavilion At Montage does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATMs for locations on site. All merchandise stands take all major credit cards.

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver booth.

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

In the event of an emergency while on site The Pavilion At Montage has trained paramedics to assist with any medical issues. First aid is located in the South Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. 

The Pavilion At Montage will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

The Pavilion At Montage does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 570-343-1800 x27 Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Any media inquiries need to be directed to our Local Office – 570-343-1800.

All sponsorship inquiries should be directed to our office- please call 570-343-1800 x13 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

First Aid is located in the North and South Plaza's. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to Medical Office in the South Plaza and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Merchandise will be available for all concerts at our Concert Gear booths located in the North and South Plaza's. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the North and South Plaza's and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

The Pavilion At Montage participates in a venue wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.